Reviews
4.6
2,726 reviews
Dewalt QC on manuals and included parts is lacking
· Review provided by lowes.com · February 17, 2024
just received a delivery from Black & Decker (US) inc. with a single 2 ¼” carriage bolt (M6 width). The carriage bolt presumes there is a square cutout hole to fit into - not the case for the 4 bolt holes in the rolling stand. You should have sent four hex-head 2 ¼” bolts. They should have been (according to the booklet), M8 hex-head bolts, that should be 2 ¼” long. I guess it’s a good thing I went to Lowes and bought the hex-head bolts myself, after we talked on the phone. It’s rather disappointing that the bolts supplied in the rolling stand package were incorrect to begin with; and further disappointing that what you ordered to be sent to me was totally incorrect. I am also unhappy with DeWalt quality control for having included the wrong size bolts.

The “Instruction Manual” for the Heavy-Duty Rolling Table Saw Stand (HDRTSS) needs lots of improvement:

The figures are all listed in the first 3 pages. The 4th page covers the tools required, the contents of all the packages included with the HDRTSS, and the start of the assembly of the stand. There are NO references back to the figures by figure letter. Rather, the parts that require assembly are referenced by part number; these part numbers are listed in the Pg 1, Figure A diagram of the stand, and in subsequent figure listings, but never by the figure letter. This makes assembly confusing because you have to hunt within the figures for the part numbers to figure out which figure to use.
They need to reference the numbered parts by the figure they are in for that particular assembly description. For instance, in the paragraph on page 4 titled, “Attaching the Wheels and Axle”, put the figure letter in parentheses. It makes ID of the proper figure easier. That should be done for each assembly section.
Some of the drawings are ambiguous and need better clarification by using exploded views of the assembly for the referenced set of numbered parts. The picures are small and intricate; sometimes confusing because the front/back, up/down perspective is not clear.
"Attaching the Kickstand" assembly section is confusing. Again, it needs an exploded view for clarification, to show the referenced "groove" in the tube plugs, and perhaps an explanation of why the grooves need to be “down”.
"Table Saw Bracket Mounting assembly": this section needs lots of clarification, and probably some mention of the parts that are going to be assembled. There is a WARNING, referencing the table saw positioning on the mounting bracket, and what to do if the saw holes don’t line up. If the saw holes don’t line up, the booklet says that additional hardware will be needed to complete the mounting directions. This includes the customer supplying a piece of plywood that will need to be cut to size; and locating and using the “M8 bolts, washers, lock washers and nuts that came with your stand”. It appears to me that if things don’t line up the way they should, then DeWalt is responsible to re-design the unit, the parts, and the assembly booklet so that the customer assembling the unit can put things together without procuring extra things that are not supplied.
Page 5 is very confusing. On page 5, right hand column, there are instructions, “To Detach the Saw from the Stand”. Seems to me that before you can detach something, you need to attach it first. Why not move the “To Attach…” paragraphs before the “To Detach…” paragraphs.

To summarize:
Reference each assembly section back to the appropriate Figure letter.
The Assembly sections need exploded views to take away any interpretation of ambiguous directions.
Leave nothing to the imagination. The technical writers need to be clear and precise in what they want the assembler to accomplish. If that takes more explanation and clearer directions, so be it.
Each assembly section needs to list the parts that are going to be assembled, to prevent confusion and interpretation. Additionally, the description needs to be very clear in what will be accomplished, step by step.
The designers of the HDRTSS and the assembly booklet need to remove any reference to, “if the parts don’t line up”. If the parts don’t line up, he device and its parts have not been designed well. The assembler should not be expected to construct anything to make parts fit. That’s the company’s job.
Each assembly section should be laid out logically, so that assembly is methodical with each completed section logically building up to the next section – well designed planning and instructions.
Good saw with a few flaws. Could’ve been great.
TB95· Review provided by homedepot.ca · April 3, 2024
First and foremost, this is a jobsite saw. It is more than capable of performing on the jobsite. However, after owning the saw for a bit, some of the flaws are starting to become apparent. First of all, as others have said the blade height will not stay where you set it. After scratching my head wondering why my depth of cut had no consistency whatsoever, I decided to look it up ( something I should’ve done before buying ). And to my surprise, this is a common issue on all dewalt table saws apparently. Other models have a nut you can tighten to adjust the preload, but this model doesn’t have this. I figured out that wrapping the shaft of the adjustment wheel with hockey tape made the shaft wide enough to held by the wings on the bevel lock. It’s odd that there are these seemingly useless wings there, almost as it it’s supposed to lock the height adjustment, but it just.. doesn’t?.. anyways, widening that shaft with tape allows the bevel lock to also lock the height. Easy enough fix, but not something i should have to do on a $500 saw out of the box.

Second, the table is not flat… it’s close, but not quite. Kind of disappointing, i chose this saw over the rigid because I’ve always known dewalt to have quality tools. Unfortunately this saw just isn’t that great. I don’t necessarily regret buying, because as a contractor this saw fits my needs. It’s portable, powerful, and accurate enough for most things. But if you’re looking for something precise, this aint it. Not that i was expect something super precision, but come on.. i expect a flat table on a TABLE saw lol.

Other notes; the bevel will likely need adjustment out of the box, mine was off by a degree or two. Not a big deal and is to be expected. The stand it came with is good, although it comes with bolts which makes it super inconvenient as a portable saw. I quickly ditched them and replaced with lynch pins, and now transporting is easy.

Overall this saw is pretty ok. With a little more QC it could be great, 5/5. Like i said, as a jobsite saw, it’ll do just fine. But don’t expect to do much fine woodworking with it.
What an upgrade
Mike· Review provided by lowes.com · November 26, 2024
I'm not a professional carpenter but I like building stuff. I've been using a Skil table saw that I bought at Lowes in 2008, it was on sale for $99 back then. This unit has a smaller blade 8" vs 10", but is so much better in every aspect. Ripping 2x4s, the the wood just glides across the table like it's some sort of non stick frying pan. And the table seems to have more room than my other one, wish I'd measured for comparison oh well I put it in my driveway today with a 'free' sign on it and it went pronto. The fence is awesome, with it's easy adjustment and measuring scale built in, nice. The off switch is nice, and the motor slows down really quick like there's a brake built in. Gosh it was such a pleasure to use today. Last week when I was ripping a 2x4, my old skil nearly caused a no doubt serious injury when it bit into the wood. This one will be so much safer owing to the fence being unquestionably parallel to the blade. Really looking forward to using this more. On sale $299 from $399. The reason I bought it was my wife and I saw a dude carrying one out of the store and I said to my wife, "Either that dude needs a saw or it's a good deal." Walked straight to the saws (wasn't even on my radar to buy a new one), yep it was price, you're coming with me you very naughty, well priced and pretty tool.
Disappointingly poor & deceptive customer service
Benlomond· Review provided by Dewalt · December 13, 2023
I purchased a Dewalt DWE7485 jobsite saw 10 days ago intending to complete a small job modifying kitchen cabinets. I need a portable compact saw for this and selected Dewalt on the basis of its advertised quality. I reached out to Dewalt by email for advice on the best blade to use for the fine cuts that are necessary for accurate cabinet work. The response I received suggested two possible saw blades: DeWalt 7-1/4-Inch 60-Tooth Fine Finish Saw Blade (DWAFV3760) &
Freud 9" x 60T Thin Kerf Fine Finish Crosscutting Blade (LU88R009)
I replied to this email including the email train and commenting that the instruction manual indicates that blades that are not 8.25" will compromise performance and safety. The next response I got simply agreed that the suggested blades were inappropriate to use. I again responded asking why then these blades were suggested by a representative of Dewalt. The next email response I received was an apology for the "oversight" and included another recommendation for a blade. This time a 8.25" blade the "Dewalt 8.25" 60-Tooth Fine Finish Saw Blade (Model: DW3186)." However, my google search could not find this blade anywhere, In fact, a search on the Dewalt web site produces this response: "No results for DW3186 found".
So, after nearly 2 weeks after buying what I hoped would be a quick purchase to complete a job promised before the holidays, I'm considering returning this saw and trading for one that at least will be considerably less expensive and might get me more accurate, less frustrating customer support. An additional interesting note about the second response I got from the Dewalt representative, Cindy Gonzales. The text in her first email had been modified from the original 9" Freud and 7.25" Dewalt blades to 8.25" for both. The model numbers remained and continued to represent the incorrect blades to be used on the 8.25" saw, but this seems to be a failed deceptive attempt by your representative.
I know most people will consider this experience unacceptable from a reputable manufacturer of tools.
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