Listen to me - Don't buy this machine.

Normally, I don't write reviews but my experience with this Keurig machine (and Keurig as a company) has been so terrible that I simply had to write this review.

I bought this machine after the Keurig K-Duo I purchased from Sam's Club quit (barely lasted two years). I went with this machine because it was cheaper than the Sam's Club variant (same machine, no auto timer / clock on this one). Bought it in June of 2024 and it was dead in October 2024, didn't even make it to three months before the water pump failed. So when I pressed the brew button, nothing would happen.

Considering was still under the manufacturer's warranty, I called Keurig customer support and that is where the fun began. And by fun, I mean terrible experience of dealing with India-based call center. After explaining the issue, I had to go through a twenty minute diagnostic over the phone for a machine that I explained would not pump water so couldn't test. After the nthteenth time explaining I cannot brew because the pump didn't work, they finally ordered me a replacement which I received quickly.

I wish I could say that was the end of the story, but it's not. The warranty replacement brewer has now failed. This time, the hot plate that keeps the carafe warm doesn't heat. So the light comes on showing its one, but plate doesn't warm up. I got the replacement right at the beginning of October and it failed a few days before Thanksgiving, so barely two months before it failed.

Once again, I call my delightful friends at Keurig India. On the first call, I explain what happens...that's right, first call. You see, after I explained to them I was calling on warranty replacement and gave them the SN from the machine, the rep started having phone system problems and hung up on me. Needless to say, I wasn't happy; which the second rep learned quickly. After another twenty-minute troubleshooting, a second replacement was ordered (thus the third machine in 5 months) which I received today. I don't have high hopes this one will last.

I bought this because I wanted a machine with a carafe. I also don't buy K-Cups, but I have filters to brew single cup so I can use any coffee I want. There was a time where I felt Keurig made a quality machine, that opinion is not there. I urge anyone considering this machine to do yourself a favor and don't buy it. I am almost to the point of even saying to not buy Keurig at all if they cannot stand behind their products.

I thought that this Keurig was going to last me a long time. But sadly, it did not. It only lasted me 10 months. When I first got the Keurig it worked fine, and I really liked it, because it had both of a single serve and cute little craft coffee pot as well, to make more coffee for guests. It started acting up in March, I noticed that when I used the single serve part it wouldn’t even brew the coffee all the way through to a full cup, and sometimes when it did, it would leave a whole bunch of coffee grounds in my coffee in which I hated. I also noticed while the single serve was having a hard time brewing coffee. When it was done brewing, the water would go to the craft part while steaming up, the coffee pot. I think the reason why it started acting up is because it may have had issues, after a while with brewing, since the single serve in the carafe coffee pot, share a water tank. So therefore, I think maybe it would get confused with which side it needed to brew the coffee out of. Which is strange, I think. Because it was working just fine in the previous months before it malfunctioned. And with knowing which side of the Keurig to brew the coffee out of, the single serve side, or the craft side. But with that being said, I never had any problems out of the craft little coffee, pot side of the Keurig, when I would use it. I don’t recommend getting this coffee maker, because it will not last you a long time, especially if you love drinking coffee and tea, like myself. 😍☕ 🫖

K-Duo Essentials has everything that you would want and need in a coffee pot! I am totally impressed by the sleek design and the duo functions of being able to make a pot of coffee, an iced coffee drink, and a single serve cup of coffee on the side for that non decaffeinated guest that we all know, which makes this coffee pot perfect for entertaining and pleasing everyone at the same time. I appreciate the light up features that tell you what size and amount of coffee you want to make, and this machine will also light up on the exact side that is brewing at the time. I like the large water reservoir that easily slides into the back and the large amount of water it will hold. I appreciate that the steam is captured in coffee pot while brewing and does not release all over the place like some coffee machines do. I like the convenience of making a single- serve cup when you don't feel like making a whole pot of coffee. I liked that the filter trap was big enough for a large amount of coffee if you're a strong coffee drinker like me. The cord is a generous length but not too long, The brew time is quick and efficient. After all of this being said, I enjoyed a delicious pot of coffee that tasted like a slow brewed delight! I highly recommend K-Duo Essentials coffee maker!

Elevating my morning routine with the Keurig K Duo cup and carafe coffee machine! ☕ This machine was given to me my Influenster in exchange for my honest opinion. Here it is, The design is sleek and the machine is well built. It makes great coffee! I love that it has single-serve K-cup compatibility but also covers to my need for a larger brew with the 12-cup carafe option. Perfect for when I'm rushing out the door or enjoying a lazy Sunday breakfast with family.
Hands down my favorite feature has been the large water reservoir! I can just press a button on the front of the machine to tell it how much coffee to brew whether it’s from the large carafe or to brew different sizes on the K cup side.
It also has a feature to brew a single cup over ice!
While I wish it had a program timer, I really don’t miss that feature as much as I expected to because of the large water reservoir, I can make sure it’s ready to go in the morning by making sure the water reservoir tank still has enough water (it has a light that goes off when you need to refill water) and fresh grounds are stored in the basket the night before (the basket has been very easy to remove and clean). I’ve been enjoying using this coffee maker and would recommend it!